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Title: Hosting & Cashiering
DVD Training: 26 Minutes
CD Rom Bonus Materials Include:
Trainer’s Guide; “Quick Quiz” Assessment Tool; Certificates of Completion and more!
Description:
As a host or cashier, you’re likely the first and last impression for the guest, and your interaction and communication with other members of your service team can help create a positive dining experience. Learn the essentials of this key position with Sunrise Hosting and Cashiering.
In this program you’ll see the important skills and techniques that every successful host and cashier must know, from positive phone skills to greeting and seating guests, service during the stay, processing payment, and creating a positive last impression.
Hosting & Cashiering Content Includes: |
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Introduction: Hosting Responsibilities
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Phone Skills
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Taking Reservations
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No-Reservation Policies
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Call Ahead Seating
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Reservation Management & Strategies
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Walk-Ins and Direct Seating
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Intoxicated or Unruly Guests
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Take-Out Orders
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Busy Times and Waiting Guests
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Processing Payment
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Handling Bad Credit Cards
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Last(ing) Impressions
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