The Specifics of Hotel Management

Resident or hotel managers are responsible for the day-to-day operations of the property. In larger properties, more than one of these managers may assist the general manager, frequently dividing responsibilities between the food and beverage operations and the rooms or lodging services. At least one manager, either the general manager or a hotel manager, is on call 24 hours a day to resolve problems or emergencies.

Assistant managers help run the day-to-day operations of the hotel. In large hotels, they may be responsible for activities such as personnel, accounting, office administration, marketing and sales, purchasing, security, maintenance, and pool, spa, or recreational facilities. In smaller hotels, these duties may be combined into one position. Assistant managers may adjust charges on a hotel guest’s bill when a manager is unavailable.

Lodging managers are responsible for keeping their establishments efficient and profitable. In a small establishment with a limited staff, the manager may oversee all aspects of operations. However, large hotels may employ hundreds of workers, and the general manager usually is aided by a number of assistant managers assigned to the various departments of the operation. In hotels of every size, managerial duties vary significantly by job title.

General managers have overall responsibility for the operation of the hotel. Within guidelines established by the owners of the hotel or executives of the hotel chain, the general manager sets room rates, allocates funds to departments, approves expenditures, and ensures expected standards for guest service, decor, housekeeping, food quality, and banquet operations. Managers who work for chains also may organize and staff a newly built hotel, refurbish an older hotel, or reorganize a hotel or motel that is not operating successfully. In order to fill entry-level service and clerical jobs in hotels, some managers attend career fairs.

Because hotels are open around the clock, night and weekend work is common. Many lodging managers work more than 40 hours per week, and may be called back to work at any time. Some managers of resort properties or other hotels where much of the business is seasonal have other duties on the property during the off-season or find work at other hotels or in other areas.

Lodging managers experience the pressures of coordinating a wide range of activities. At larger hotels, they also carry the burden of managing a large staff and finding a way to satisfy guest needs while maintaining positive attitudes and employee morale. Conventions and large groups of tourists may present unusual problems or require extended work hours. Moreover, dealing with irate guests can be stressful. The job can be particularly hectic for front office managers during check-in and check-out times. Computer failures can further complicate processing and add to frustration levels.

Hotels increasingly emphasize specialized training. Postsecondary training in hotel, restaurant, or hospitality management is preferred for most hotel management positions; however, a college liberal arts degree may be sufficient when coupled with related hotel experience or business education. Internships or part-time or summer work experience in a hotel are an asset to students seeking a career in hotel management. The experience gained and the contacts made with employers can greatly benefit students after graduation. Most degree programs include work-study opportunities.

Community colleges, junior colleges, and many universities offer certificate or degree programs in hotel, restaurant, or hospitality management leading to an associate, bachelor, or graduate degree. Technical institutes, vocational and trade schools, and other academic institutions also offer courses leading to formal recognition in hospitality management. In total, more than 800 educational facilities provide academic training for would-be lodging managers. Hotel management programs include instruction in hotel administration, accounting, economics, marketing, housekeeping, food service management and catering, and hotel maintenance engineering. Computer training also is an integral part of hotel management training, due to the widespread use of computers in reservations, billing, and housekeeping management.

More than 450 high schools in 45 States offer the Lodging Management Program created by the Educational Institute of the American Hotel and Lodging Association. This two-year program offered to high school juniors and seniors teaches management principles and leads to a professional certification called the “Certified Rooms Division Specialist.” Many colleges and universities grant participants credit towards a post-secondary degree in hotel management.

Lodging managers must be able to get along with many different types of people, even in stressful situations. They must be able to solve problems and concentrate on details. Initiative, self-discipline, effective communication skills, and the ability to organize and direct the work of others also are essential for managers at all levels.

Persons wishing to make a career in the hospitality industry may be promoted into a management trainee position sponsored by the hotel or a hotel chain’s corporate parent. Typically, trainees work as assistant managers and may rotate assignments among the hotel’s departments—front office, housekeeping, or food and beverage—to gain a wide range of experiences. Relocation to another property may be required to help round out the experience and to help grow a trainee into the position.

Work experience in the hospitality industry at any level or in any segment, including summer jobs or part-time work in a hotel or restaurant, is good background for entering hotel management. Most employers require a bachelor’s degree with some education in business and computer literacy, while some prefer a master’s degree for hotel management positions. However, employees who demonstrate leadership potential and possess sufficient length or breadth of experience may be invited to participate in a management training program and advance to hotel management positions without the education beyond high school.

Large hotel and motel chains may offer better opportunities for advancement than small, independently owned establishments, but relocation every several years often is necessary for advancement. The large chains have more extensive career ladder programs and offer managers the opportunity to transfer to another hotel or motel in the chain or to the central office. Career advancement can be accelerated by the completion of certification programs offered by various associations. These programs usually require a combination of course work, examinations, and experience. For example, outstanding lodging managers may advance to higher level manager positions.

Renewed business travel and domestic and foreign tourism will drive employment growth of lodging managers in full-service hotels. The numbers of economy-class rooms and extended-stay hotels also are expected to increase to accommodate leisure travelers and bargain-conscious guests. An increasing range of lodging accommodations is available to travelers, from economy hotels which offer clean, comfortable rooms and front desk services without costly extras such as restaurants and room service, to luxury and boutique inns that offer sumptuous furnishings and personal services. The accommodation industry is expected to continue to consolidate as lodging chains acquire independently owned establishments or undertake their operation on a contract basis. The increasing number of extended-stay hotels will moderate growth of manager jobs because these properties usually have fewer departments and require fewer managers. Also, these establishments often do not require a manager to be available 24 hours a day, instead assigning front desk clerks on duty at night some of the responsibilities previously reserved for managers.

Additional demands for managers is expected in suite hotels, because some guests—especially business customers—are willing to pay higher prices for rooms with kitchens and suites that provide the space needed to conduct small meetings. In addition, large full-service hotels—offering restaurants, fitness centers, large meeting rooms, and play areas for children, among other amenities—will continue to provide many trainee and managerial opportunities.

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5 Ways to Choose Your Hotel   by Erica Johnson

You are planning a holiday abroad for your family, and want everyone to have a good time. You surf the internet for hotel descriptions, but from the pictures that you see and what you read, all hotels project a perfect image of themselves. How can you tell which ones are better? You have never been there and know no one at your destination. At the same time, you don't want a hotel room that will bust your budget. How do you choose?

Check Independent Hotel Ratings Well, the first step you can take is to visit hotel search engines for guest ratings for hotels represented by the search engines. In addition to pre-negotiated rates with individual hotels, most agents ask for ratings and comments from previous guests. Reading their comments will give you a fair idea on what to expect from the hotels located in your destination. Be sure to read a few comments in order to get a fair overview. Certain incidences described may only be rare occurrences that may already have been corrected.

Hotel Chains and Facilities Are they part of an international hotel chain? Most international chains have stringent standards that are adhered to as well as a standard theme across all chains. They may have similar facilities (health clubs, spas, business centers, etc) which are important to maintain the hotel's high standards. Other things you can look out for include concierge, shuttle services to the city, airport transfers as well as good laundry services.

Location Perhaps one of the most critical things when selecting a hotel is its location. Hotels that are near to shopping areas, train stations or the city center charge higher rates as compared to those located elsewhere. Analyze a map of the area before you book to determine the nearest shopping areas or access to trains which will give you much convenience in moving around. Also, check with the hotel if they have any large tour groups coming in at the same time. Hotels charge higher rates during high occupancy periods and do not have the flexibility of late check-outs. These are important aspects which, if overlooked, may affect your tour schedule as well as your impression of the hotel's level of hospitality.

Rates and Discounts Hotel rates are a huge factor when it comes to choosing a hotel. However, paying more does not necessarily mean that you will receive an equivalent level of service and standards. One of the ways to maximize on prices would be check if they are part of an alliance with flights or car rental companies, which offer discounts to customers of their allies. Sometimes, credit card companies offer their cardholders exclusive rates to special hotels which can be pretty attractive. Additionally, if it's possible to use your frequent flyer points to redeem hotel discounts, this could help reduce hotel costs as well.

Boutique Hotels Finally, apart from chain hotels, boutique hotels may are great alternatives for romantic getaways for couples or families seeking hotels of a more distinctive theme. Many boutique hotels have fewer rooms but offer more value added services such as spas within the bedroom, breakfasts in bed or even in-room massages. In the end, your choice of hotel really depends on what you want out of your holiday.

About the Author

Both Erica Johnson & her husband David love to travel, ski and meet people from different cultures. They have traveled all continents to experience hospitality, adventure, sports, exotic foods, learn new languages and understand history.

Birmingham City Guide, Including Birmingham Hotels   by Ms Maria Williams

Britain's second biggest city after London is Birmingham. Birmingham is the cultural centre of the West Midlands and offers the casual visitor an enormous range of exciting opportunities and things to do. Offering an unsurpassed range of shops and shopping centres, and literally hundreds of activities and things to do, Birmingham is the ideal tourist destination; a city that is always guaranteed to keep you occupied.

As a city, Birmingham is packed with places to visit, enabling you to get a real taste of the city's culture. Just a few of the places include:

Birmingham Cathedral: Built in 1725, this is one of the city's most beautiful historic buildings, complete with four Pre-Raphaelite stained-glass windows.

The Royal Air Force Museum: Treat yourself to a stunning display of aviation history and witness over seventy aircraft situated within three separate wartime hangars. You'll see Spitfires, Hurricanes, Vulcans and more.

Cadbury's World: One of the country's biggest and most popular museums. You'll find out about the history of chocolate, and how it originated in South America, as well as seeing a genuine production line. Of course, a visit isn't complete without sampling the produce...

Birmingham Museum & Art Gallery: Witness a huge variety of exhibits that range from spooky Egyptian mummies to a wooden toy collection for the kids. Treat yourself to some culture and examine the largest collection of Pre-Raphaelite paintings in the world.

Birmingham Botanical Gardens: An astonishing fifteen acres of beautiful gardens are available for exploration, as well as four glasshouses containing exotic plants.

When it comes to finding something to do, you'll find that Birmingham has it covered. Some ideal places for pursuits include:

The Ackers: If your family's into sport, then enjoy taking part in a variety of activities including climbing, canoeing, skiing, snowboarding and more. Occupying over seventy acres and located just two miles from the city centre, The Ackers couldn't be more convenient.

Second City Canal Cruises: Enjoy cruising down the Birmingham canals and buy gifts from the souvenir shop.

The National Sea Life Centre: Witness over sixty displays of exotic marine life, and find yourself enthralled by the undersea world. See giant turtles, reef fish and sharks too.

Newbrook Farm Experience: Visit a working farm and keep an eye out for the many rare breeds of animals that include cattle, hens, pigs, ponies and goats.

Woodgate Valley Country Park: The perfect place for walkers, with mile upon mile of tracks to explore. There's something for the kids too, with a farm, play area and a fun pony-trekking centre.

If you're feeling hungry after touring Birmingham, you'll discover that Birmingham is renowned for its culinary diversity - meaning that you'll find the right meal, no matter what variety of food you're looking for. Within the city, home-cooked traditional British food goes hand-in-hand with exotic cuisine from India and China, and all of Birmingham's eateries are in easily accessible locations. Whichever end of the scale interests you - whether it is a simple takeaway or a slap-up three-course meal at a Michelin-starred restaurant - Birmingham has it covered. Here's a small selection of the city's eating-places:

City Café Birmingham: Service, style and ambience are on the menu at this top-rated restaurant that offers a la carte menus, a famous Sunday lunch buffer and a vegetarian garden. Enjoy a live Jazz band every Thursday evening.

Metro Bar & Grill: Free-range meats are the order of the day here, along with a comprehensive fish board that changes daily. Metro also serves a range of sandwiches and simple snack foods if you're looking for something quick.

Peppers: Birmingham's top-rated Indian restaurant has every kind of Indian dish imaginable, and you'll be spoilt for choice when you see the menu. The restaurant's ethos is value for money. San Carlo Ristorante: Authentic Italian food is what this restaurant offers, with many of the ingredients imported directly from Italy. The chefs and the management bring real individuality to the menu.

Opus Restaurant: Seasonal and regional are the keywords for this eatery's menu, which offers genuine British meals with the ingredients locally sourced.

When it comes to finding somewhere to stay in Birmingham, the only problem you'll experience with Birmingham is the amount of options available - so many, in fact, that you'll be spoilt for choice! Short breaks and long stays are catered for in hotels and guesthouses in the city centre or on the outskirts. Further, the prices range from the immediately affordable to more expensive and luxurious rooms. If you're looking for an alternative, then you'll find that Birmingham has plenty of options ranging from campsites to self-catering accommodation. There are also special packages available, such as the spa break, where you'll find yourself pampered into luxury.

When you've finished exploring Birmingham by day, you'll discover that the city comes alive at night with some of the coolest pubs and nightclubs around. Whether you're looking for a relaxing sit down and drink, or want to party away the small hours, you'll doubtlessly discover the ideal venue. The Nightingale Club, located in the heart of the city centre, has three levels incorporating numerous bars, discos, a restaurant and a games room. Meanwhile, The Jam House is a nightclub supported by music maestro Jools Holland, and holds up to 600 people. Alternatively, Rick's Garden Café & Bar in Birmingham offers you the opportunity to enjoy Mediterranean cuisine under the stars.

The above information should give you some idea of just what Birmingham has to offer as a city. There's something to keep you occupied whatever your interest, with a whole range of different cultural activities. If you're traditional, you'll enjoy visiting the city's many museums and art galleries, and learning about Birmingham's history. If you're part of a family, you'll discover attractions that have proved to be popular with thousands of children while in Birmingham. Eating, shopping, seeing and doing... all four bases are covered when you come to Birmingham.

Hotels in Birmingham

Birmingham NEC/Airport Premier Travel Inn City Inn Birmingham Campanile Hotel - Birmingham Copthorne Hotel Birmingham Birmingham Great Barr Hotel Holiday Inn Birmingham Airport The Norfolk Hotel Portland Hotel Ye Olde Station Guest House Birmingham, Shustoke Days Inn Birmingham East Britannia Hotel Birmingham Macdonald Burlington Hotel Best Western The Westley Hotel Central Guest House Express by Holiday Inn Birmingham Castle Bromwich Heath Lodge Hotel Express by Holiday Inn Birmingham NEC Novotel Birmingham Airport Hagley Court Hotel Apollo Hotel Corus hotel Birmingham South Bridge House Hotel Fairlawns At Aldridge(Best Western) RAMADA BIRMINGHAM (FORMERLEY DAYS HOTEL) Express by Holiday Inn Birmingham Oldbury M5, Jct. Novotel Birmingham Centre Paragon Hotel Thistle Birmingham City Birmingham Edgbaston Jurys Inn Birmingham Premier Apartments Birmingham The Edgbaston Palace Hotel

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